• Supports billing for up to 5 separate services (e.g. water, sewer, solid waste, electric, gas, etc.) under a single account.
  • Multiple search criteria allow users to access customer information by Account Number, Service Location, Lot and Block, Owner Name, etc.
  • Ability to bill multiple service locations on a single bill (e.g. apartment complex where management company pays the bill); results: one bill, one payment, one entry!
  • Extensive “Windows-standard” On-line Help enables billing personnel to quickly adapt to and become proficient with the system.
  • Manual and Automated Route Sequencing allows non-automated utility to enter meter readings in “walk order” (same order as in the physical meter reading book) and allows automated utility to re-sequence routes automatically based on the datetime stamp recorded by the automated reading equipment.
  • Supports ALL automated meter reading systems (i.e. hand-held readers, radio reads, phone reads, satellite reads).
  • “Walk order” pages can be easily re-sequenced using convenient “drag-and-drop” capabilities available in Windows®.
  • Supports meter resets, meter rollovers (automatically calculates correct usage), and estimated readings (based on annual average or same period/prior year options).
  • Meter Reading Exception reports allow users to review reading errors and warnings (e.g. high/low usage, zero usage, negative usage, etc.) based on limits that can be easily customized by the user.
  • Flexible Billing Rate tables allow for an unlimited number of unique billing rates and are completely under the user’s control (i.e. no programming changes are EVER required to add or change billing rates).
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  • Billing Rate tables allow for either flat-rate or consumption billing using either single rate or multiple step rates.
  • Flexible Billing Cycle tables allow each utility to bill services monthly, quarterly, annually (or in any combination of same) and provide the ability to bill services either separately or together on a single bill.
  • System provides for billing of miscellaneous charges such as connection fees, permits, turn-on fees, etc.
  • Bill Register can be viewed (or, optionally, printed) to allow user to verify the bill charges before the bills are printed.
  • Bills can be printed in Zip Code order for postal savings.
  • System includes “customized” bills and delinquent notices at no extra cost!
  • Optional Bar Code printing and scanning available as well as Receipter processing.
  • System generates “reminder”, “follow-up”, and “shut-off” delinquent notices that can be sent to the property owner, tenant or both.
  • System provides ability to print duplicate bills as well as “on-demand” bills at any point in time.
  • System provides ability to automatically generate bill correction transactions based on corrected meter readings and will generate a “corrected” on- demand bill that can be sent to the customer.
  • Interest can be calculated monthly, weekly, etc., or can be charged at a per diem rate.
  • Tax Lien Sale report for delinquent utility customers provides complete information required by the Tax Collector including interest calculated through the date of the Tax Sale.
  • Trial Balance report can be generated for any time period required (monthly, quarterly, annually, etc.).
  • Reports can be viewed “on-screen” as well as being printed and most reports can be recreated at a later date for printing purposes if required for auditing or other administrative purposes.
  • “Batch” (typically, Daily) Deposit Details report provides for easier reconciliation of “batch” deposit, since report can be viewed “on-screen”.
  • System allows for multiple batches within the same day and provides capability for multiple concurrent batches (for unique “teller” or employee identification purposes) where individual employees are responsible for their own cash drawer/receipts.
  • System allows for user-definable payment posting options. That is, payments may be posted against Principal, Interest, and Miscellaneous in any order the user desires. Note that payments posted against principal are always posted against the customer’s oldest outstanding balance first!
  • “Bulk entry” processing of payments provides a convenient method for entering large volumes of payments received with a minimum of effort. This process, like all data entry intensive processes within the system, have been specifically designed so that the user is NOT required to constantly change between the keyboard and mouse, allowing for faster data-entry operations.
  • Final “pro-rated” bills (for real estate transfers or tenants can be generated as required and can be cancelled (or restored) for postponed closings, etc.
  • System tracks owner and bill-to name and address information providing a history for each service location.
  • Management Audit Reports track each and every transaction entered into the system, even if the transaction was subsequently changed or deleted!
  • Built-in Security allows a local system “administrator” to restrict the level of system access by individual employee.
  • System provides unlimited number of “notes” for each customer account.
  • Numerous system reports are available for tracking consumption, account balances, account totals by service, account type, account status, etc. In addition, third party reporting tools can be used because of the “open data” nature of the SQL relational database.
  • Integrated Service Order system provides a service history by account as well as providing additional work tracking capabilities (see Service Order System Features).